First class shipping is
available for US and Canada orders for $4 on orders $50 and under. If you
order more than $50 worth of Bitty Bitty Pretty products, first class shipping is free.
US residents can also choose Priority mail for $7 on orders of any value. There is no
minimum to place an order.
The pieces you purchase are handmade and
therefore may not be as durable as something you might purchase in a store which
is made by a machine. It is not recommended that you sleep or bathe/shower in your jewelry, wear it during sports,
swimming
or other vigorous activity or allow it to come in contact with lotions,
perfumes, cleaners or other chemicals such as chlorine. All pieces are guaranteed from workmanship defects
within sixty (60) days of purchase. Because items are worn and are sometimes custom made, no returns will
be accepted. If you are in need of a repair, please contact
Coni to make arrangements
to send your item back for repair. Items after sixty (60) days can be repaired at the chargeable
repair rate.
Your order will not be processed or shipped until
payment is received in full. Unless prior arrangements have been made (or
you have chosen layaway),
payment for orders must be received within 7 days of the order being filled or
the order will be cancelled.
Bitty Bitty Pretty is not responsible for items
lost in the mail. You will receive an email notification (when an email
address is provided) when you order is shipping. Items
sent first class mail typically will be received within 5 days depending on your
location.
Here is a note about sterling silver:
Cardboard, paper and certain dyes leach fumes that damage silver. Moisture is
also a factor. Silver should be stored in a zip-seal bag in a wooden, stone or
plastic box somewhere other than your bathroom. To protect it from perfumes and
lotions, make it the last thing you put on in the morning, and the first thing
you take off at night. If it is a piece you don't wear daily, wipe it down with
a soft dry cloth before storing it to remove any body oils. Also be aware that
things like rubber and latex will actually burn your silver, even through
several layers of plastic, so keep them as far apart from each other as
possible.
Because all
items are either one of a kind, or made specifically for you, returns are not
accepted unless the item is faulty (broken in transit or damaged in transit). I
personally make all of the pieces by hand and try my best to assure quality.
Please feel free to ask any questions before placing your order and read the
item description and measurements carefully before purchasing a product
(including making sure your cell phone has a place to hold a cell phone charm
before ordering one). I know
that some things may slip by despite my best efforts to write accurate
descriptions. I will accept returns ONLY if the item description was in
error or the item itself is faulty. These returns must be made within 14
calendar days of
purchase and must be returned in the original packaging and same condition it
was sent in. If you feel you need to return an item, please contact
Coni to make arrangements.
It is possible
that more than one person can purchase the same item(s) before I am able to
remove it from availability on the website. In this instance I will give that
particular item to the person whose payment was received first. The other
person will be notified via email regarding the situation and will be offered
either a refund or a different item. If it is possible that I make an item
similar to the original, you will be advised of that. I apologize for any
inconvenience that this may cause.
Items that are made to order take time to
create and are generally estimated to take 1-3 weeks for me to make and get out
in the mail to you.
Other items that are one of a kind are ready to be shipped immediately (as long
as no customizations are requested). If
you order from both selections, I will hold it until everything can be shipped
together. Payments must be received in full before your order will be
processed and shipped. Unless prior arrangements have been made (or you
have chosen layaway), payment for orders must be received within 7 days of the
order being filled or the order will be cancelled.
You will receive an email (if you provided your
email address) when your order is
shipping. If you have a specific time frame in mind, please
specify when placing your order. You may also
contact
me ahead of time to find out a time frame.
Keep on top of upcoming sales, new items on the web site, upcoming
shows, new retail locations carrying the line, and more by
joining the mailing list. Your information
is not shared with anyone else. Mailings are typically sent out on a
monthly basis.
Besides being among the first to know about
upcoming sales and events, new items and other exciting news. Members also have access to exclusive
promotions and sales that will be delivered right to your inbox! Not already
a member? Join today.
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Item descriptions stating 'silver' or 'gold'
are referring to color only. Precious metals are used where indicated. Wire
is typically color coated copper. Ear hooks
are silver plated or gold plated. Please note - if you have any jewelry
sensitivity, please
contact
me prior to purchasing to be sure. I can adapt many of the designs for
sensitivity (additional charges may apply).
 Items
indicated with the gift box picture can be packaged in a
white gift box wrapped in a
pretty ribbon at no additional charge by specifying in the
instructions at checkout. (The gift box shown is
just a sample, ribbon and box may vary depending on availability.)
Gift certificates are
also available and can be sent to either the gift giver or the
recipient.
There are several different ways you can
pay. Regardless of the payment method you are choosing, the
ordering process is the same. Simply choose the payment method you
would like at checkout. Payments must be received in full before
your order will be processed and shipped. Unless prior
arrangements have been made (or you have chosen layaway), payment for
orders must be received within 7 days of the order being filled or the
order will be cancelled.
- PayPal
- PayPal is a third party service used to transfer the money from you to
Bitty Bitty Pretty account. Use money already in your PayPal account,
transfer directly from your bank account or use your MasterCard, Visa,
Discover or American Express card. You do not necessarily have to have
an account with PayPal to use this payment method.
- Credit Card by Phone - After
submitting your order, call 716-553-3922 to give your credit card
information over the phone. Please let me know if you would like me to
keep this credit card number on file for future orders. MasterCard, Visa and Discover are
accepted. If you chose this method and change your mind, you can still
make your payment online by going to our payments page
and clicking the PayPal logo under the title "Pay online".
- Mail a check or money order - After
submitting your order, you will receive an email with the address to send
your check to. The check/money order should be made payable to Coni
Majchrowicz. If you chose this method and change your mind, you can
still make your payment online by going to our
payments page and clicking the PayPal logo under the title "Pay online".
- Use Credit Card on File - When you
pay credit card by phone or in person at a show you can request that your
credit card number be kept on file. Doing this will allow you to chose
this option for future web orders.
There is a $50 minimum for layaway orders.
Choose the layaway payment option at checkout and submit your order
as usual. You will be contacted via email and asked to choose the 4 week or 8 week payment plan. Regardless of
which one you choose, your order will be divided into 4 equal payments.
The first payment is to be made within 7 days of the order being submitted.
The final payment is to be made exactly 4 weeks or 8 weeks respectively from the
date your order was submitted. Your order will be processed and shipped
after the final payment is made. Upon receipt of your layaway order, I
will send you an email outlining your payments and dates. All
payment methods are available with layaway.
All payments must be received in full before your order will be processed and
shipped.
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MY BRACELETS AND ANKLET LENGTHS ARE
LISTED AS THE INNER MEASUREMENT. Most list bracelet sizes by length
which is not very accurate for beaded or chunky jewelry styles. The bigger the
beads, the less space inside the bracelet for your wrist regardless of the
length. Please measure your wrist to be sure about the size before you
request a shorter or longer length. If you prefer the toggle clasp and
would like to ensure that it doesn't slip off, it is recommended that you
request your bracelet be made no more than 1/2" bigger than your wrist.
How to measure your
wrist: Wrap a flexible measuring tape
or a strip of paper/string around your wrist right above the bone. If using the
paper/string method, mark it where the end meets then measure it with a ruler.
Size your bracelet
based on your personal preference.
Add 1/2 inch to your
base wrist measurement if you like a snug fitting bracelet or you don't want
your bracelet to move up your arm. Add 3/4 - 1 inch to your base wrist
measurement for a comfortable fit. The bracelets will move freely and charm
styles will dangle nicely. Add 1 1/4 inch to your base wrist measurement for a
looser fit. If requesting a size change,
please only specify in
quarter inch measurements.
When ordering your bracelet, the measurement
you give me at checkout (or the measurement specified in the item description,
if no measurement is provided) will be used as the inner measurement. I
cannot guarantee that this measurement will be exact due to the difference in
bead sizes and clasp choices, however, it will be within 1/8". Whenever
possible, I may include a small extension chain to allow for variances. If
you need your bracelet resized, please
order a restring.
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For
one-of-a-kind items:
- Earrings can be changed to a silver tone
or gold tone lever back,
post or clip on at no additional charge by specifying this request in the
instructions at checkout.
- Necklaces with a lobster claw closure can
have an extension chain added for extra length at no additional charge by
specifying this request in the instructions at checkout.
- Please note that while one-of-a-kind items
are typically ready to be shipped upon receipt of the order, when requesting
customizations it may delay it's availability.
For made-to-order items:
- Earrings can be changed to a silver tone
or gold tone lever back,
post or clip on at no additional charge by simply specifying this request in
the instructions at checkout.
- Bracelets, anklets and necklaces can be
made longer or shorter as needed by specifying this request in the
instructions at checkout. Please refer to
information on bracelet sizing above. For most length adjustments
there will be no additional charges, however, if you are asking for a
significant increase in the length I may contact you after receiving your
order regarding a price change. If this is a concern to you, you may
certainly
contact me before placing your order.
- Necklaces with a lobster claw closure can
have an extension chain added for extra length at no additional charge by
specifying this request in the instructions at checkout.
- I may be able to do a certain color that
you would like even if it is not listed as a choice. Please
contact me to
inquire on this before placing your order.
- Certainly if you would like some other
customization that is not listed here, please
contact me and ask!
For Merchandise:
- Some items may be able to add a name or
other customization to the text. An example would be with the
Mommy's Little Monkey design.
You could have it say Grandma's Little Monkey instead. Another example
would be adding a child's name to the
Buffalo Baby design so that
it says the name above the Buffalo. Please
contact me to be sure it can be done before ordering! Then, just
specify the request in the special instructions at checkout.
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I get asked this all of the time and to be
honest, jewelry on children makes me nervous. I know how children are - I
have a 2 year old! Please take great care as to not let your child put
their jewelry in their mouth. In addition to the two "child specific"
pieces that I offer, you are welcome to request any other
made-to-order item in a smaller size appropriate
for your child.
- Toddler
version of the Pearls & Crystals bracelet. The benefit of this
design is that it is sturdier than just a strand of beads (I know how hard
kids can be on their things - I have a 2 year old!) and if the child does
manage break it, you won't lose all of the beads. As the child gets older,
you can send the bracelet back to me to have links added and she can
continue to wear it.
- My
First Dangle Earrings. A simple little dangle appropriate for a
child whose just now ready to have something more than a stud.
Both pieces are sterling silver to avoid any
problems with sensitive skin. Please use at your own risk.
I cannot be held responsible for an injury or death
related to the use of my jewelry.
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If you are ordering on the website, simply enter
your voucher code into the gift voucher field at checkout and click recalculate.
If you are using it in person, turn in your certificate during checkout.
In any event, the certificate or voucher code is not redeemable for cash.
If the full amount of the certificate is not used all at once, no "change" will
be given. Instead, a certificate/voucher code will be issued for the
remaining dollar amount. Gift certificates that are purchased from Bitty
Bitty Pretty will never expire. If you are using a gift certificate that
you won as a prize at a Bitty Bitty Pretty event, please be sure to use it within
6 months of issue as it will expire.
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Bitty Bitty Pretty
Revised: 07 /31 /08.
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